Shipping Policy

Introduction

At Life Soul Corporation Pvt. Ltd., our objective is to provide the highest level of satisfaction to our customers and distributors. We strive to ensure that the post-purchase experience remains smooth, transparent, and reliable, particularly with respect to order processing, dispatch, and delivery.

Customers and distributors are kept informed about the status of their orders, including order confirmation, dispatch details, and delivery updates, through available communication channels.

Shipping Charges

First Order with Registration: Free delivery on orders meeting the minimum qualifying value, as specified by Life Soul Corporation Pvt. Ltd. from time to time.

Orders Above ■2,500 (Distributor Price): Free delivery across India.

Orders Below ■2,500: Flat ■65 courier charge applicable

Remote / ODA (Out of Delivery Area) Pin Codes: Additional courier charges may apply depending on serviceability.

Note: Courier and shipping charges are non-refundable, except where mandated by law or in case of company error.

Delivery Timeline

Life Soul Corporation Pvt. Ltd. makes every reasonable effort to dispatch and deliver products within an estimated period of 2–5 working days from the date of order confirmation for deliveries within India.

Delivery timelines may vary due to government regulations, natural calamities, logistics partner delays, or other unforeseen circumstances beyond company control.

Delay in Delivery – Customer Options

In case of delay beyond the estimated delivery period, the customer or distributor shall be informed accordingly

The customer or distributor may choose to accept the delayed delivery or request cancellation due to delay. In case of cancellation, the product must be returned unused and unopened, and the refund shall be processed to the original mode of payment after receipt and verification of the returned goods.

Damaged or Tampered Packages

Customers and distributors are advised to inspect the package at the time of delivery.

If the package appears to be tampered, damaged, or opened, they should refuse delivery and immediately contact Life Soul Corporation Pvt. Ltd. Customer Support with the order reference number.

The company will make its best efforts to arrange a replacement shipment at the earliest, subject to verification.