CANCELLATION & BUY-BACK POLICY

Product Return Policy

At Life Soul Corporation Pvt. Ltd., customer satisfaction is our top priority. In case of dissatisfaction, manufacturing defect, or damage during packaging, customers or distributors may request a return or replacement strictly in accordance with this policy.

Eligibility for Product Return

Return requests must be raised within 30 days from the date of purchase. The customer or distributor must contact the company or an authorized distributor. Products must be unused, unopened, and returned with the original tax invoice and a valid reason for return.

Role of the Distributor

The authorized distributor shall assist the customer in resolving complaints by facilitating replacement or refund as per company policy. Returned products may be forwarded to the company along with the original invoice.

Company Resolution

After verification and approval, Life Soul Corporation Pvt. Ltd. shall provide either free replacement of the product, refund of payment after deducting applicable GST, or issue a Zero PV cash voucher of equivalent value. Refunds shall be processed through the same payment mode used at the time of purchase. No PV, commission, bonus, or incentive shall be payable on returned or refunded products.

GST & Accounting Compliance

In case of refund, a credit note shall be issued wherever applicable and GST adjustments shall be made strictly in accordance with GST laws. All such transactions shall be properly recorded in the company’s accounting records.

Documents Required for Product Return

Product Return Request Form, Reason for Return, Copy of Original Tax Invoice, and Returned Products.

Buy-Back Policy (Distributors Only)

The company offers a buy-back facility to distributors who voluntarily resign from their distributorship, subject to policy conditions.

Product Condition Requirements

Returned products must be in resalable condition, unused, unopened, unaltered, and must have a minimum remaining shelf life of four months.

Buy-Back Refund Structure

If resignation is within 30 days of purchase, the distributor shall be eligible for full refund subject to reversal of PV and bonuses. If resignation is after 30 days, refund shall be calculated after deducting bonuses paid, applicable GST, and 10% service and handling charges.

Order Cancellation Policy

Orders may be cancelled before dispatch by contacting Customer Support at 9582-727-727 or emailing support@lifesoul.in. Orders once dispatched shall be governed by the Product Return Policy.

Important Note

The Product Return Policy does not apply to electrical or electronic items once opened unless a manufacturing defect is identified and verified.

Direct Selling Compliance

This policy is framed in accordance with the Direct Selling (Regulation) Rules, 2021 and applicable laws of India. No commission, bonus, incentive, or PV shall be payable on returned, refunded, replaced, or buy-back products.